Privacy Policy

Enhanced Business Solutions is a business based in New South Wales, Australia.

This policy explains how we handle personal information, both on this website (www.enhancedbusiness.com.au) and when you deal with us. For any privacy question or request, call us on 0437 776 348 or email solutions@enhancedbusiness.com.au.

You can use our website without giving us any personal information. It has no forms, accounts or comments, and it uses no analytics, advertising or tracking tools.

The site is hosted by Cloudflare, a United States company, which processes technical details such as your IP address, browser type and the pages you request to deliver the site and protect it from attacks. Cloudflare may do this outside Australia and may set a short-lived security cookie; our website sets no cookies of its own.

The site saves a few display settings in your browser, such as the animation level that suits your device. They stay on your device and are never sent to us or anyone else.

Links to our Facebook, X, Instagram and LinkedIn pages take you to those platforms, and their own privacy policies apply.

We collect personal information when you phone or email us and when we provide our services. Depending on how you deal with us, this can include:

• your name, business, contact details and the details of your enquiry;
• staff and trainee details needed to arrange and report on training, such as names, contact details, attendance and results;
• student evidence and assessment records that an RTO gives us for validation or assessment work;
• records and staff details from on-site food safety audits;
• for visa assistance, details such as your CV, qualifications, work history, and identity and visa documents (if the visa process needs sensitive information, such as a health or police check, we collect it only with your consent);
• testimonials you choose to send us, which we may publish on this website with your name and business (ask us at any time and we will remove yours).

You can ask us general questions without telling us who you are.

We use personal information to reply to you, to provide and manage our services, to meet our obligations to training partners, funding programs and the law, and for invoicing and records. We don’t run mailing lists.

We share personal information only as needed for the reason you gave it to us, or where the law requires or allows it. Depending on the service, we may share it with:

• the RTO that delivers your training or has engaged us;
• the employer that engaged us, for example progress reports on its staff’s training;
• for visa assistance, prospective employers and the partners and migration lawyer we work with;
• service providers that support our business, such as our email provider and website host;
• government agencies, where the law requires it.

We never sell personal information. For accredited training, the RTO’s own privacy policy also applies.

We keep personal information in our business email and file systems and take reasonable steps to protect it from misuse, loss and unauthorised access. Our email provider and website host may store or process information outside Australia, for example in the United States.

We keep personal information only as long as we need it for our services, our obligations to training partners and funding programs, and the law (for example, tax records are generally kept for five years), and then delete or de-identify it. We delete enquiries that don’t lead to work when we no longer need them.

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by phoning or emailing us. There’s no charge, and we’ll reply within 30 days. We may need to keep some records where the law requires it.

If you have a privacy concern or complaint, please contact us first so we can try to put it right. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

If we change this policy, we’ll update it here and change the date at the top of this page. This version replaces all earlier versions.