We design & implement a customised staff training course that meets your specific needs.
These learning programs can be accredited, or non accredited, and are entirely customisable. Below is an example of the sort of structure you might benefit from
Customer Service Bootcamp - for front line service staff
This course outline can be delivered at your workplace during 4 to 8 hour workshops each month. It is interchangeable depending on your priorities or the modules can swapped with other modules relevant to your needs
Session 1 - Teamwork (communication, team skills, team roles, cultural awareness, coaching others)
Session 2 – Customer service ( complaints, presentation, order of service, running a section)
Session 3 – Maximise sales (product knowledge, selling techniques, communication)
Session 4 – Compliance (WHS issues, Hygiene and food safety, organisational policies)